Qatar Airways has been named the best airline in the world for 2017 by the leading consumer-aviation website Skytrax.The Doha, Qatar-based airline was presented with the award on Tuesday at a ceremony during the 2017 Paris Air Show. This is the fourth time Qatar has garnered this honor with wins in 2011, 2012, and 2015. In a statement, Qatar Airways Group CEO Akbar Al Baker wrote: “For Qatar Airways to be named the World’s Best Airline particularly at this critical point in time, is a significant testimony of our passengers’ belief and trust in our unwavering commitment to deliver only the best.
This award is also a reflection of the hard work and dedication of every employee at Qatar Airways. Our recognition at Skytrax this year is especially important as these awards are voted by travelers. To them, I offer my sincere thanks, and I look forward to welcoming them on board soon.”Overall, airlines from Asia dominate the elite end of Skytrax’s rankings — taking nine of the top 10 spots. At the same time, no US airline cracked the top 30. Delta got the closest to the top with a 32nd place finish. The Skytrax rankings are based on the impressions of 19.87 million travelers from 105 different countries. The survey, which covered more than 325 airlines, measured 49 parameters ranging from boarding procedures to seat comfort to the quality of service.Here are the 20 best airlines in the world, according to the results of the Skytrax survey:
Why ETI says it’s awesome: Once again, South Korea’s Asiana earns high marks from Skytrax for its cabin crew, cleanliness, and economy class products. Asiana currently operates a fleet of modern Airbus and Boeing jets.
19. Air New Zealand
In economy class, families can opt for the airlines innovative Skycouch that transforms a bank of three economy seats into a flat activity area.
18. Air France
Why ETI says it’s awesome: Even though Air France’s resurgence took a slight step backward this year, the airline’s service and quality remains top notch. Over the past couple of years, the carrier has suffered through a series of labor and financial issues. However, this hasn’t stopped Air France from rolling out an impressive lineup of new product offerings, including the impressive “La Premiere” first-class suites.
17. Austrian Airlines
Why ETI says it’s awesome: Austrian Airlines has overcome a series of labor disputes in recent years, with its high level of service intact. In 2017, the Lufthansa-owned carrier, once again, took home the prize for Best Airline Staff Service in Europe. The Austrian flag carrier boasts a fleet of newly renovated long-haul Boeing 767-300ER and 777-200 jets flying out of its base in Vienna.
Economy fliers gave the Star Alliance member high marks for its efficient and effective service, as well as for the wealth of onboard dining and entertainment options.
16. Japan Airlines
For 2017, Japan Airlines won the award for Best Economy Class Airline Seat.
Why ETI says it’s awesome: Even with strong competition from Virgin Australia, Qantas has been resurgent over the past couple of years. The airline received praise for its strong customer service and in-flight entertainment. And then there’s Qantas’ calling card — it has a fatality-free safety record in the jet era.
For 2017, Qantas took home awards for World’s Best Premium Economy Class and Best Premium Economy Class Airline Seat.
14. Swiss International Air Lines
Why ETI says it’s awesome: Swiss International Air Lines emerged in 2002 from the remnants of the now defunct Swissair and is now a member of the Lufthansa corporate family. In 2016, the Basel-based carrier became the first in the world to operate the next generation Bombardier C-Series airliner.
Though some fliers found economy seat comfort to be lacking, most praised the cabin crew for its friendly service and the airline for its wide assortment of complimentary adult beverages.
Plus, the complimentary Swiss chocolate is always a fan favorite.
13. Virgin Australia
Why ETI says it’s awesome: As the biggest airline in billionaire Richard Branson’s portfolio of Virgin brands, Virgin Australia has experienced massive growth in the Asia-Pacific market since its founding in 2000.
In typical Virgin fashion, the airline’s fleet of long-haul Boeing 777 and Airbus A330 jets come with interior mood lighting and feature a state-of-the-art 9-inch touchscreen entertainment system.
In 2017, Virgin Australia won the awards for Best Airline in Australia/Pacific and Best Airline Staff in Australia/Pacific.
12. Turkish Airlines
Why ETI says it’s awesome: Turkish Airlines is the flag carrier of Turkey and has its main hub at Istanbul’s Ataturk Airport. The airline, with its ability to fly to over 100 countries and over 200 cities worldwide, hopes to turn its home base into a global transit hub.
Even though political unrest and security concerns have made life more complicated for Turkish Airlines, the carrier’s high-quality service, and product offerings remain unchanged.
Turkish Airlines won awards for Best Business Class Airline Lounge, Best Airline in Southern Europe, Best Business Class Onboard Airline Catering, and Best Business Class Lounge Dining.
Turkish is a member of Star Alliance and had won the Skytrax award for Best Airline in Europe six years in a row before losing the title to Lufthansa this year.
11. Thai Airways
Why ETI says it’s awesome: Thai Airways has long been an industry leader for quality service, so it’s no surprise to find the Thai national carrier high up on the list. Though its most heralded products are its business and first-class services, fliers found its economy seats to be of high quality as well.
Economy fliers on Skytrax also noted the crew’s friendly demeanor and delectable dining options.
In 2017, Thai Airways took home the award for the World’s Best Economy Class, the World’s Best Economy Class Onboard Catering, and the World’s Best Airline Spa Facilities.
10. Garuda Indonesia
Why ETI says it’s awesome: Garuda Indonesia has experienced a dramatic turnaround in recent years. The Indonesia flag carrier has undertaken extensive fleet renewal and service improvement measures to regain the trust of both fliers and safety regulators.
Economy fliers have raved about the airline’s comfortable seats and selection of Southeast Asian cuisine.
In 2017, Garuda’s flight attendants took home the award for the World’s Best Cabin Crew for the second year in a row.
12. Hainan Airlines
Why ETI says it’s awesome: Founded in 1993, Hainan is the only Chinese airline to hold the coveted Skytrax five-star rating. In three short years, the airline surged from 22nd place all the way into the top 10. With a brand-new fleet of more than 160 Boeing and Airbus jets, Hainan is expanding rapidly throughout Asia, Europe, and Australia.
Reviewers on Skytrax praised the airline for its attentive service and quality business class accommodations.
Hainan also won the awards for Best Airline in China and Best Airline Staff Service in China.
8. Etihad Airways
Why ETI says it’s awesome: Etihad Airways, based in Abu Dhabi, is the flag carrier of the United Arab Emirates, with its Airbus and Boeing fleet traveling to about 100 destinations. The airline has become famous for its trademark Residence flying apartments as well as its plush first-class and business-class suites.
In 2017, Etihad swept the awards for World’s Best First Class, Best First Class Seat, and Best First Class Onboard Catering for the second year in a row.
Why ETI says it’s awesome: Europe’s largest airline has surged into the top 10 over the past couple of years. Customers have praised Lufthansa for its exceptional service and overall product quality.
For the most part, Lufthansa’s long-haul service is good, but, for the best results, it would be wise to aim for the fleet’s newer A380 superjumbos and 748-8 Intercontinental jumbo jets.
In addition to a top-10 finish, the German national airline also took home the prize for Best Airline in Europe and Best First Class Airline Lounge Dining.
6. EVA Air
EVA also took home prizes for World’s Best Airline Cabin Cleanliness and Best Business Class Comfort Amenities.
5. Cathay Pacific Airways
Why ETI says it’s awesome: Although Cathay Pacific, based in Hong Kong, fell back one spot from last year, the airline still retains its place as one of the most respected carriers from the Pacific rim. With a fleet of long-range Boeing 777-300ER jets and a business strategy centered on offering a high frequency of flights, Cathay is one of the finest flying experiences in Asia.
Skytrax reviewers gave the airline high marks for seat comfort, service quality, and in-flight entertainment.
Why ETI says it’s awesome: Over the past 30 years, Dubai’s Emirates has developed into one of the world’s premier long-haul carriers. Operating almost exclusively through its palatial hub at Dubai International Airport, the carrier boasts the world’s largest fleet of Airbus A380 superjumbos and Boeing 777 wide-body jets.
Emirates’ state-of-the-art in-flight entertainment system includes a wide selection of video and music options on demand, and even allows for live television and sporting events on its “ice” entertainment system-equipped aircraft. In fact, Emirates has taken home Skytrax’s award for Best In-Flight Entertainment 13 years running.
3. All Nippon Airways
Why ETI says it’s awesome: All Nippon Airways continues its march towards the top of the rankings. ANA is the largest international carrier in Japan and home to one of the world’s largest fleets of Boeing 787 Dreamliners. ANA drew high praise from Skytrax reviewers across the board for cleanliness, service, and safety. Many of its planes feature slide-forward-style reclining seats that increase overall privacy, as well as power and USB outlets even in economy.
ANA also won World’s Best Airport Services and Best Airline Staff Service in Asia.
2. Singapore Airlines
Why ETI says it’s awesome: Singapore’s standout service makes for a famously pleasant journey during which flight attendants are trained to treat customers with extreme care and respect. Personal TVs with plenty of entertainment options and hot towels served before take-off are just some of the economy perks.
The airline’s home base at Changi International Airport is one of the finest facilities in the world and has been named by Skytrax as the Best Airport in the World five years in a row.
The airline also took home the awards for Best Airline in Asia, Best Business Class Airline Seat, and Best Premium Economy Catering.
1. Qatar Airways
The Doha-based airline received praise from reviewers for its seat comfort and in-flight entertainment. In fact, the airline boasts the second best in-flight entertainment system and economy class offering in the world The airline links over 150 destinations across the globe and is expanding its fleet to include the latest generation of long-haul airliners including the Boeing 787 Dreamliner and Airbus A350.
Qatar also took home the award for Best Airline in the Middle East, World’s Best Business Class, and Best First Class Airline Lounge.
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